If you’re a small business owner, knowing what your customers are saying about your product or service online would be top of mind, particularly if you operate a hotel or restaurant.
If you are unaware that when your company name and suburb are searched for online, now reveal your reputation, then you may have some work to do.
Here’s why:
1.79% of consumers trust online reviews as much as personal recommendations.
2. 73% of consumers say positive customer reviews make them trust a business more.
3. Only 12% of consumers said they take no notice of online reviews (down from 17% in 2012) See full story here:
The trust figures for online reviews are rising so rapidly that even one of our recently published infographics have become obsolete.
Hint:
The opportunity or risk associated with getting online customer reviews is not specific to any industry or geographic location, so start getting some today.
Reserve Your Seat For The Hotel Social Media Webinar Here
Why Has Getting Online Reviews for Your Hotel or Restaurant Become So Timely?
Scammers.
Unfortunately some customers believe that leaving a bad review can be leveraged as collateral to extort favours or gifts. Not having a process in place to mitigate such a risk has been proven to be very costly for some restaurant owners seeking legal assistance.
Google’s Knowledge Graph Carousel:
Every hotel and restaurant that wants to profit from the traffic that Google maps visitors can potentially lead to their website, should make sure their Google + page is as complete as possible. To enhance search results for local places, hotels and restaurants, Google launched the Knowledge Graph Carousel
The carousel is an exciting feature for many businesses who will now be able to showcase their premises with inviting images and display their customer reviews.
The prominent location of the Knowledge Graph Carousel makes the organic search results less important due to Google + ratings for hotels playing a bigger role in visibility.
Hint
Claiming your business listings in all the business directories is crucial to the online exposure for your business. We built our own directory to make sure you get started the right way. What better way to get the word out about your business than to tell a mate.
List your business with Tellamate and our social blast will tell Google you have arrived. List your business with Tellamate Here
Incentives From Business Review Directories
Business review sites like WOMO provide a great opportunity for businesses to build trust in their market place by showcasing their online reputation.
WOMO also provide incentives to their users to encourage feedback about local businesses and provide a ”Happy Customer Program”
Now more than ever , with the combination of social media and 4.5 billion smart phone subscribers, anybody and everybody has the ability to participate in your online reputation.
There will be no better time than now to put in place a process to collect reviews from your customers.
So What’s Next For You & Your Business?
- I think some online training would clear things up Click Here
- Yes I am ready to grow my business online Click Here
- I need more information, so give me something for Free Click Here
- I have a question about something Click Here
- Please leave a comment below on what information you would like to see
- Please share this information with a friend
3 Timely Reasons Why Hotels & Restaurants Should Be Asking Their Customers For Reviews.
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